Frequently Asked Questions
Everything you need to know about your KEF audio experience.
What is the standard shipping timeframe for KEF orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location.
Do KEF products come with a manufacturer warranty?
Yes, all new KEF products include a limited warranty. Passive speakers are generally covered for 5 years, while powered speakers, subwoofers, and electronics are covered for 2 years.
What is your return policy for high-fidelity equipment?
We offer a 30-day return policy. Products must be returned in their original packaging with all included accessories to be eligible for a full refund.
How can I track my shipment?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery status.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Can I cancel or modify my order after it has been placed?
To ensure fast delivery, orders are processed quickly. Please contact our customer support team within one hour of placement to request any changes or cancellations.